“My manager needs to put an ROI on everything,” an SRE leader told me at KubeCon this week. Yeah, I feel that. We know the value of SRE, smoothing all other work so that production can produce. Putting that into dollars though? It’s hard to count the cut costs of incidents that didn’t happen. Yet … Read moreSpeak So They Can Hear You
I like how they make the title sound like ritual is a problem. Our culture believes that, I liked to believe it, and so the book is more appealing. (book on amazon, pdf excerpt) The book is not about rituals, but rather the attitude that ritual engenders. It’s an attitude of “If we do things … Read moreRitual & its Consequences: book summary
Not only can things be otherwise, they already are, and it is a matter of tuning, tending, activating, connecting, and defending these processes of change that are already in the making. Nick Montgomery and carla bergman, Joyful Militancy Today is Martin Luther King Jr. Day, 2025. The system is broken, it is getting worse, and … Read moreThe world is terrible and great
OKRs (Objectives & Key Results) are a framework for validating alignment through the organization. As a company, as a department, as a team: what are we focused on this quarter? What are we trying to make true? Alignment looks nice when the team OKRs roll up to the department OKRs, and those add up to … Read moreCascading OKRs: We can do Better
Last year I got my first experience of implementing software internally. My team found a SaaS (software as a service) product they wanted to use, so we bought it and used it. Sort of. It was NOT SO EASY. There’s money to pay, and that has to get through several rounds of budget approvals, and … Read moreHow hard can it be to buy software?
The court system is not created for “justice” as we tend to think about it. It’s a system that can only enforce the laws created by legislators whose interests often don’t align with the most vulnerable who are looking to be protected by the court. Sarah Galloway, Staff Attorney, Arch City Defenders … something something … Read moreFear and participation
I often say that software these days is complex. But is it? In Cynefin terms, it’s more like an airplane than a family: it’s complicated. Given enough expertise, all the code, lots of data, and enough time, we could analyze the causal structure of any particular system behavior. We can reason about complicated systems. When … Read moreSoftware is Complicated, Given Enough Time
For: [Virtual open Space] Systems Thinking and Skillful Interaction 20 September, 2023 Keynote by Jessica Kerr, jessitron.com These are my notes, publishing for people who were there (or anyone who wants to read them) Working Skillfully in Complexity Plan: about half on the technical side of sociotechnical systems, half on social. I can’t define what … Read moreWorking Skillfully in Complexity (for VDDD)
Honeycomb has doubled in size since I joined less than 2 years ago. More people means we can do more things at the same time. Both “more people” and “more things at the same time” lead to increased overhead. There’s coordination overhead to get timings right on work that’s independent. Like, to release a feature … Read moreAlignment gets expensive. Don’t skimp on it.
what a spherical cow can teach us about task prioritization in software teams