Are we succeeding as a software team?Well, if our job were feature delivery, we could look at the parade of JIRA tickets in our “complete” column. That is only part of our job, though.The purpose of a software team is to provide valued capabilities to customers, internal or external. To do that, our software has …
Read moreFive Measurements You Should Make and Then Ignore (Plus One to Watch Intently)
Can you see a pattern in these examples? SendGrid sends emails for you. You provide it with a webhook URL. It uses the webhook to “call you back” about what happens with those emails, like when they are dropped because your request was invalid. On AWS, you need to listen to an event bus if …
Read moreEvery SaaS Integration needs an Upstream Point of Contact
We get better decisions by forming a shared (overlapping) understanding. We do that with participation from everyone who changes the software.
Have you ever been on a really good software team? There’s this feeling of connectedness, of shared purpose. We know what we’re building, and we are skilled at building it together. This kind of team can grow some amazing software. When we work at making our team great like this, we look for new ways …
Read moreSoftware development pushes us to get better as people
At my first real job, around the turn of the millenium, software engineers were graded on a bell curve. On a scale of 1 to 5, most people should get 3s, with a lower number of 4s and 2s and a much lower number of 1s and 5s. The bell curve, also called the normal …
We talk about “software products” and “product teams.” What does this even mean, “product?” It is not the definition I learned in school. Economics 101: the output of the economy is “goods and services.” Goods, also called “products,” are physical items that you can buy, take home, and have. Like, if you buy a rug, …
TL;DR: When different parts of an organization need to coordinate, it seems like a good idea to help them coordinate smoothly and frequently. Don’t. Help them coordinate less — more explicitly, less often. Software systems get big, and they have lots of parts, and those parts need to talk to each other. Maybe we’re building …
TL;DR: Projects ask teams do what is asked of them; Products ask teams to invent their work. This requires a different way of seeing the world, and not everyone can do it yet. Software is not an up-front investment that pays off over its use. Software is an ongoing concern, an intricate piece of a …
Read moreProject to Product asks more of our software, and more of us
Just now, Avdi had a miserable experience buying curtains. He went to pick up an order that he placed last night, but Lowe’s didn’t have it. The order was sent to the wrong store and it was a huge pain to figure out. Software is hard to get right. And every time we don’t, customers …
If ya know how to do it, stick with the bureaucracy. If you’re building software, it’s always new — you need a generative org with a resilient structure.