Five Measurements You Should Make and Then Ignore (Plus One to Watch Intently)

Are we succeeding as a software team?Well, if our job were feature delivery, we could look at the parade of JIRA tickets in our “complete” column. That is only part of our job, though.The purpose of a software team is to provide valued capabilities to customers, internal or external. To do that, our software has …

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Every SaaS Integration needs an Upstream Point of Contact

Can you see a pattern in these examples? SendGrid sends emails for you. You provide it with a webhook URL.  It uses the webhook to “call you back” about what happens with those emails, like when they are dropped because your request was invalid. On AWS, you need to listen to an event bus if …

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Software development pushes us to get better as people

Have you ever been on a really good software team? There’s this feeling of connectedness, of shared purpose. We know what we’re building, and we are skilled at building it together. This kind of team can grow some amazing software. When we work at making our team great like this, we look for new ways …

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What is this “product” you speak of?

We talk about “software products” and “product teams.” What does this even mean, “product?” It is not the definition I learned in school. Economics 101: the output of the economy is “goods and services.” Goods, also called “products,” are physical items that you can buy, take home, and have. Like, if you buy a rug, …

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Better coordination, or better software?

TL;DR: When different parts of an organization need to coordinate, it seems like a good idea to help them coordinate smoothly and frequently. Don’t. Help them coordinate less — more explicitly, less often. Software systems get big, and they have lots of parts, and those parts need to talk to each other. Maybe we’re building …

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Project to Product asks more of our software, and more of us

TL;DR: Projects ask teams do what is asked of them; Products ask teams to invent their work. This requires a different way of seeing the world, and not everyone can do it yet. Software is not an up-front investment that pays off over its use. Software is an ongoing concern, an intricate piece of a …

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