devrel – Jessitron

The Viable Systems Model, and where my team fits

August 28, 2022

A viable system continues to function in a changing environment. We want our companies—and some teams—to be sustainable this way. How does your team contribute? Does your team have all the components of a viable system… and should it? Stafford Beer (1926-2002) coined the Viable Systems Model to describe what it takes. A Viable System …

Closing the feedback loop from the customer

August 11, 2019

Feedback loops are essential to learning. In business, they’re essential to getting the product right. We need to know what the customers think, what they’re struggling with, what they value. There’s one department that has a lot of contact with customers. Whole conversations, where we can learn a lot about what frustrates people. Yet, customer …