Accountability is about performance and behavior. Patrick Lencioni, The Advantage Accountability for measurable outcomes is “not the most important kind.” It’s the easy kind. The kind [of accountability] that is more fundamental, important, and difficult is about behavior. Lencioni, The Advantage It’s fundamental because behavior is what we can legitimately ask someone to change. Business …
Honeycomb has doubled in size since I joined less than 2 years ago. More people means we can do more things at the same time. Both “more people” and “more things at the same time” lead to increased overhead. There’s coordination overhead to get timings right on work that’s independent. Like, to release a feature …
Resilience is coping with unexpected events and environmental change. To have resilience, you need slack. Slack in software development lets people do the little tasks that keep the work moving smoothly. That helps with everything you didn’t know you needed the software to do.
A viable system continues to function in a changing environment. We want our companies—and some teams—to be sustainable this way. How does your team contribute? Does your team have all the components of a viable system… and should it? Stafford Beer (1926-2002) coined the Viable Systems Model (VSM) to describe what it takes. A Viable …
Are we succeeding as a software team?Well, if our job were feature delivery, we could look at the parade of JIRA tickets in our “complete” column. That is only part of our job, though.The purpose of a software team is to provide valued capabilities to customers, internal or external. To do that, our software has …
Read moreFive Measurements You Should Make and Then Ignore (Plus One to Watch Intently)
Can you see a pattern in these examples? SendGrid sends emails for you. You provide it with a webhook URL. It uses the webhook to “call you back” about what happens with those emails, like when they are dropped because your request was invalid. On AWS, you need to listen to an event bus if …
Read moreEvery SaaS Integration needs an Upstream Point of Contact
We get better decisions by forming a shared (overlapping) understanding. We do that with participation from everyone who changes the software.
Have you ever been on a really good software team? There’s this feeling of connectedness, of shared purpose. We know what we’re building, and we are skilled at building it together. This kind of team can grow some amazing software. When we work at making our team great like this, we look for new ways …
Read moreSoftware development pushes us to get better as people
At my first real job, around the turn of the millenium, software engineers were graded on a bell curve. On a scale of 1 to 5, most people should get 3s, with a lower number of 4s and 2s and a much lower number of 1s and 5s. The bell curve, also called the normal …
We talk about “software products” and “product teams.” What does this even mean, “product?” It is not the definition I learned in school. Economics 101: the output of the economy is “goods and services.” Goods, also called “products,” are physical items that you can buy, take home, and have. Like, if you buy a rug, …